Frequently Asked Questions
Everything you need to know about shopping with Rebuild IT.
What kind of testing do your refurbished electronics undergo?
Every device at Rebuild IT passes a rigorous 40-point diagnostic inspection. We test battery health, screen integrity, port functionality, and internal components to ensure each product meets our 'as-new' performance standards.
Does my purchase come with a warranty?
Yes, all hardware purchased through Rebuild IT comes with a standard 12-month limited warranty that covers technical defects and component failures not caused by accidental damage.
How long does shipping take and is it tracked?
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your device, you can return it in its original condition for a full refund or exchange—no questions asked.
Are the batteries in your used laptops and phones replaced?
We guarantee that all batteries hold at least 80% of their original capacity. If a battery falls below this threshold during our testing phase, it is replaced with a brand-new unit before the device is listed for sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm for eligible customers.